Publications
Writing about documentation, process and operations
Long-form articles on the systems, methods and habits that turn scattered procedures into reliable organisational knowledge.
Medium10 min read
How to Build a Business Process Documentation System From Scratch
A complete guide to moving from scattered SOPs to a maintainable documentation system: prioritisation, interviewing, process mapping, ownership, version control and review cadences.
- Documentation systems
- Process mapping
- SOPs
- Knowledge management
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DEV Community8 min read
How to Write an SOP Employees Will Actually Follow
A practical writing guide covering the anatomy of a usable SOP, active-voice steps, screenshots, testing, a starter checklist, and the mistakes that turn procedures into shelfware.
- SOP writing
- Technical writing
- Usability
- Templates
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Want me to write for your publication?
I write about operations, documentation, SaaS processes and remote team workflows. Open to guest posts, commissioned articles and long-form guides.